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FAQ
Frequently Asked Questions
How do I know I can trust Home Clean Heroes?
First and foremost, you can trust our professionals. All of our Heroes are bonded and insured. They have been put through a full background check and all references verified. Secondly, you can trust in quality service. Our Heroes complete a thorough training process, and all services are backed by a satisfaction guarantee. If you are not happy with your cleaning, simply call us within 24 hours of your service and we will return to address your concerns.
Does Home Clean Heroes allow custom cleaning?
Unlike other maid services, Home Clean Heroes provides a customized cleaning service at an affordable price. Let us know your cleaning preferences and we’ll clean your home just the way you like it, whether that means adding specific items, understanding your priorities, or removing rooms you don’t want cleaned.
What happens if I need to reschedule?
No problem. Just call us and we will work with you and your schedule. After all, this is your home we are taking care of. Our mission is to give you more freedom over your time, and less stress.
What if something is overlooked? Will you guys come and fix it?
We pride ourselves in a quality clean, so if you find something we overlooked please let us know right away! Our satisfaction guarantee ensures that if you call us within 24 hours of your service with any issues, we will send someone right away to take care of it.
What makes Home Clean Heroes different from other maid services?
It is not one single thing that Home Clean Heroes does differently; it’s a combination of things that sets us apart. From our modern equipment and professional vehicles to our bonded, insured and background-checked Heroes -we take cleaning seriously. Most importantly, we prioritize exceptional customer service with an emphasis on a personalized clean that leaves you feeling you were saved from the dirty work!
What steps do you take to ensure a better clean?
A better clean comes from using the best products in the best way to avoid cross-contamination. We use four different color-coded microfiber towels – different colors for different parts of your home, to prevent any cross-contamination from bathrooms and kitchens to the rest of your home. Additionally, our team wears special shoe covers and gloves to further protect against the transfer of dirt from outside in, and room to room.
How is Home Clean Heroes environmentally friendly?
We made a conscious choice to use microfiber towels instead of paper towels, because they are a true green cleaning product. Microfiber works extremely well as a cleaner without added chemicals and allows us to use less product while still doing an awesome job of cleaning. We also use refillable product bottles to reduce waste for landfills.
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